Refund policy

Our Promise

Every MEDITIVE product goes through quality checks before dispatch. In the rare event that you receive a product that is defective, damaged in transit, or incorrect, we will make it right.

Our Standard Resolution: Replacement

We do not offer returns or refunds as a standard practice. Our primary resolution for all eligible issues is a free replacement of the product. A new unit will be dispatched to you after the defective or incorrect item is reported and verified.

When Is a Replacement Eligible?

A replacement will be arranged if the product delivered is defective or stops functioning within the 1-year warranty period, the product was damaged during transit, you received the wrong product or wrong variant, or the product is significantly different from what was described on the website.

Reporting a Problem

Please contact our support team within 48 hours of delivery for transit damage, and within the 1-year warranty period for functional defects. Share your order number, a description of the issue, and photos or a short video of the problem. Claims reported after the specified window may not be eligible.

Refunds — Exceptional Cases Only

A monetary refund will only be considered if the reported product is out of stock and cannot be replaced, or in other exceptional circumstances at our sole discretion. Refunds, when issued, will be processed to the original payment method within 5–7 business days.

Cancellations

Orders can be cancelled before dispatch at no charge. Once an order is shipped, cancellation is not possible. Please reach out to us immediately after placing the order if you wish to cancel.

Non-Eligible Claims

Replacements and refunds will not be provided if the product has been used, modified, or shows physical damage caused after delivery; original packaging and accessories are missing; or the claim is raised after the reporting window has passed.